Privacy Policy

1. Introduction and Overview

At WiseUp LinkSpot, we understand that trust forms the foundation of every successful financial planning relationship. This privacy policy explains how we collect, use, protect, and manage your personal information when you engage with our strategic financial planning services. We're committed to transparency about our data practices and your rights under Australian privacy law.

This policy applies to all interactions you have with us, whether through our website, phone consultations, email communications, or in-person meetings at our Launceston office. We've structured this document to be as clear as possible – after all, understanding how your information is handled should be straightforward, not complicated.

2. Information We Collect

Personal Information

During our financial planning process, we collect information that helps us understand your unique situation and goals. This typically includes your contact details, employment information, income details, existing investments, insurance policies, and your financial objectives.

Financial Information

To provide comprehensive strategic financial planning, we need details about your current financial position. This includes bank statements, investment portfolios, superannuation details, debt information, and documentation related to your assets and liabilities.

3. How We Use Your Information

Your information serves specific purposes in our financial planning process. We use it to analyse your current position, develop personalised strategies, monitor progress towards your goals, and maintain ongoing communication about your financial plan.

• Conducting comprehensive financial assessments and strategy development
• Preparing detailed financial plans and investment recommendations
• Monitoring and reviewing your financial progress over time
• Communicating important updates about your investments or market conditions
• Meeting our professional obligations under Australian financial services legislation
• Maintaining accurate records for compliance and audit purposes

4. Information Sharing and Disclosure

We don't sell or trade your personal information. However, effective financial planning sometimes requires sharing specific information with trusted partners who help deliver our services. This might include our administration team, compliance specialists, or external investment platforms where you hold accounts.

Authorised Disclosures

We may share your information with financial institutions where you have accounts, insurance providers for policy applications, professional advisers like accountants or solicitors when coordinating your broader financial strategy, and regulatory bodies when required by law.

5. Data Security and Protection

Protecting your financial information is paramount to everything we do. We maintain multiple layers of security, including encrypted file storage, secure communication channels, restricted access protocols, and regular security audits of our systems and processes.

Our physical office in Launceston maintains secure document storage with controlled access. Digital information is protected through encryption, secure cloud storage with Australian-based servers, multi-factor authentication systems, and regular backup procedures to prevent data loss.

6. Your Rights and Choices

Under Australian privacy law, you have several important rights regarding your personal information. You can request access to the information we hold about you, ask for corrections if details are inaccurate or outdated, and understand how your information is being used in our planning process.

Access and Correction

You're entitled to see what personal information we hold and request changes if something isn't right. We'll respond to access requests within 30 days and make corrections promptly when needed. There's no charge for reasonable access requests or simple corrections.

Limiting Use

While some information is essential for our financial planning services, you can request limitations on how we use your information for secondary purposes like market research or service improvement initiatives.

7. Data Retention

We retain your information for as long as necessary to provide ongoing financial planning services and meet our professional obligations. Client files are typically maintained for seven years after the conclusion of our professional relationship, in line with Australian financial services requirements.

Some information may be retained longer if required by law or necessary for ongoing compliance purposes. When information is no longer needed, we securely destroy physical documents and permanently delete digital records using industry-standard data destruction methods.

8. Website and Digital Privacy

Our website collects basic information to improve your browsing experience and help us understand how people use our services. This includes pages visited, time spent on the site, and general location information. We don't use tracking cookies for advertising purposes.

If you complete forms on our website or subscribe to our newsletter, this information is treated with the same care as all other personal information we collect. You can unsubscribe from communications at any time using the links provided in our emails.

9. Changes to This Policy

We review this privacy policy annually and update it when our practices change or new privacy laws come into effect. When significant changes occur, we'll notify existing clients directly and post updated versions on our website with clear effective dates.

Minor administrative updates may be made without individual notification, but we'll always maintain the current version on our website. We encourage you to review this policy periodically, especially if you have concerns about how your information is managed.

10. Contact Us About Privacy

If you have questions about this privacy policy, want to access your personal information, or need to discuss privacy concerns, we're here to help. Privacy inquiries receive priority attention, and we'll respond to your concerns promptly.

For complex privacy matters or formal complaints, we recommend scheduling a phone appointment so we can discuss your concerns in detail and ensure they're addressed appropriately. Most privacy questions can be resolved quickly through direct communication with our team.